Island Eyecare is committed to providing the best customer satisfaction. Please carefully read the following general policies and warranties:

Placing and Cancellation of Orders

Manufacturing eyewear takes from 5 to 10 business days, depending on the prescription, the type of lenses and coatings, and the frame you choose. The order is placed within an hour from the time of purchase after a minimum deposit of 50% of the cost of the eyewear is paid. For any cancellation after that time, a fee of 50% of the total cost is charged.

Patient Frame

Before accepting your frame, it will be inspected thoroughly by a member of our staff. We are committed to handling patient frames with maximum care and precaution. We accept NO responsibility in the case of breakage of a frame during the removal of the lenses from the frame and mounting of the new lenses into the frame, or once the glasses have left the office.

Non-Adaptation

Multifocal lenses will be replaced for non-adaptation at no charge, once, for a 90 day period following the date of the original invoice, with a different type of lens in the same material and by the same manufacturer. No returns or exchanges of lenses are accepted for cosmetic reasons. Due to hygiene reasons, frames and sunglasses cannot be returned or exchanged.

Doctor’s Prescription Change

Lenses can be replaced due to a prescription change within 6 months from the date of the prescription AND 90 days from the date of purchase. Both requirements must be met for the warranty. The coverage is as follows:

· Non-progressive lenses: 50% of the cost of the original lenses will be credited to your account.

· Progressive lenses will be replaced for no charge.

Anti-Reflection (AR)

CRIZAL lenses are guaranteed for 2 years from the invoice date and will be replaced, once, at no charge if damaged due to a coating defect or scratching under normal usage. The original prescription will be used for replacement.

Anti-reflective coating is offered to all patients. Those individuals that opt out of getting this coating should be aware that glare and reflections will be present on their lens.

Scratch Resistant Coatings

· TD2 coated lenses are guaranteed for 2 years from the invoice date and will be replaced, once, at no charge if damaged due to scratching under normal usage. The original prescription will be used for replacement.

· Other Hard Coatings are guaranteed for 1 year from the invoice date and will be replaced, once, at no charge if damaged due to scratching under normal usage.

Frame warranty

Most frames come with a 2 year warranty. Ask about your frame.

How to take care of your investment

1. Always put your glasses on and off with both hands thus avoiding unwanted tension on the front and the temples.

2. When you are not wearing the glasses, put them in the case you received at pick up. This will prevent them from damage.

3. Always clean your glasses with lens cleaner and a cleaning cloth specifically designed for cleaning your eyewear.

4. Wash your cloth regularly by hand with hand or dish soap.

5. Visit our office a few times a year to have your eyewear checked, tightened and re-aligned by the optician.

Island Eyecare reserves the right to change these policies and warranties at any time without notice. Please retain your original invoice.