Policies & Warranties
Island Eyecare is committed to providing excellent customer service. Please carefully read the following general policies and feel free to reach out to us if you have any questions.
Placing and Cancelling Orders
Manufacturing eyewear takes 5 to 10 business days, depending on the prescription, the type of lenses and coatings, and the frame you have chosen. The order is placed shortly after the purchase is made after a minimum deposit of 50% of the cost of the eyewear is paid. For any cancellation after that time, a fee of 50% of the total cost is charged.
Updating Patient's Own Frame
Before accepting your frame, it will be inspected thoroughly. We are committed to handling patient frames with the greatest care and precaution. We accept no responsibility in the case of breakage of a frame during the removal of the lenses from the frame and mounting of the new lenses into the frame, once the glasses have left the office, or if the lenses fall out of the frame and get damaged.
Progressive lenses can be replaced once for a non-adaptation at no charge up to 90 days after purchase. This adaptation will be with a different type of lens in the same material and by the same manufacturer. The difference in cost will be returned in the form of a credit only. No returns or exchanges of lenses are accepted for cosmetic reasons. Due to hygiene reasons, frames and sunglasses cannot be returned or exchanged.
Doctor's Prescription Change
Lenses can be replaced due to a prescription change within 6 months from date of prescription AND 90 days from date of purchase. Both requirements must be met for the warranty. The coverage is as follows:
Non-progressive lenses: 50% of the cost of the original lenses will be credited to your account.
Progressive lenses will be replaced for no charge.
Anti-reflective coating is offered to all patients. Those individuals that opt out of getting this coating should be aware that glare and reflections will be present on their lens and may cause strain and discomfort. CRIZAL lenses are guaranteed for 2 years and will be replaced once at no charge if damaged due to a coating defect. The original prescription will be used for replacement.
Scratch Resistant Coatings
TD2 coated lenses are guaranteed for 2 years and will be replaced once at no charge if damaged under normal wear and tear. The original prescription will be used for replacement.
Other hard coatings are guaranteed for 1 year from the date of invoice and will be replaced, once, at no charge if damaged under normal wear and tear.
Most frames come with a 1-year warranty except for those that are discontinued. Discontinued frames have no warranty and are final sale.
How to Take Care of Your Glasses
- Always take your glasses on and off with both hands to avoid unwanted tension on the frame
- When you are not wearing your glasses, put them in their case – this will prevent them from damage
- Always clean your glasses with lens cleaner and a cleaning cloth
- Wash your cloth regularly by hand and hang dry
- Visit our office a few times a year to have your eyewear checked, tightened and re-aligned, as a free courtesy from Island Eyecare